Grievance Handling, Disciplinary Action and Working with the Trade Union

Improving Employee Performance through Effective Grievance Handling and Disciplinary Action 



Do you want to be effective in handling employees’ grievances such that they would become more encouraged in the fairness of company management and as a result become more motivated in their work ? Do you want to be more confident in disciplining recalcitrant employees such that you would see improvements in their work performance and behaviours? If so, then this is the workshop you should attend.

We will share with you effective grievance handling procedure and disciplinary action that you can take with a view to making improvements in the performance of your employees. If your company is unionised, you will also learn how to work with Union to resolve issues arising from such employees’ grievances and disciplinary action.



To give participants a good understanding on how to handle employee grievances effectively, take disciplinary action with confidence and work collaboratively with Trade Union.


Target audience

HR practitioners, Managers and Supervisors who manage employees in the workplace.


Programme Outline

Grievance Handling:

  • Common grievances.

  • Consequences of mishandling grievances.

  • Handling grievances effectively.

  • Company’s grievance procedure.


Disciplinary Action:

  • What is discipline?

  • Progressive Discipline.

  • Hot stove rules

  • Common types of discipline.

  • How to determine what level of discipline is appropriate?

  • Disciplinary action involving termination and dismissal.

  • Termination with notice/Dismissal without notice.

  • Holding an Inquiry.

  • Company’s appeal procedure on disciplinary action.


Working with Union:

  • Be familiar with Company’s Collective Agreement with the Union.

  • Acknowledge and respect the validity of issues brought up by unionised employees.

  • Know the formal and informal leaders in the Union and acquaint yourself with them.

  • Communicate regularly with Union representatives who constantly file grievances.


Course Fees (Incl GST)

SCAL Member: $172.80

CIJC Member: $205.20

Non Member: $205.20


Speaker Profile 

Chow Kwok Wah

Kwok Wah is a seasoned and respected Human Resource Management (HRM) and Human Resource Development (HRD) professional with over 30 years of experience spanning large organizations in the manufacturing , service and high technology industries. He has been Head of Human Resource functions in major public listed companies like Neptune Orient Lines Ltd and ComfortDelGro Corporation Ltd of Singapore which have significant international operations and Fortune 100 companies like Honeywell Inc and Federal Express Inc of USA. His tenure as Human Resource Director of Honeywell Asia Pacific based in HongKong saw him operating in major Asia Pacific countries of Singapore, Malaysia, Thailand, India, HongKong, Taiwan, China, Korea, Japan , New Zealand and Australia. Before ascending to this position, he has specifically held positions as HR Director for Honeywell Southeast Asia and Honeywell HongKong/Taiwan. His regional role in Federal Express as Head of HR for South Asia covered countries from the Middle East to Southeast Asia and Australia. Most recently, he has undertaken HR leadership assignments at SMRT Corporation Ltd and Asia Capital Reinsurance Group.

With his vast experience in diverse industries and countries, he regularly conducted training in HRM and HRD in the companies he worked with. He is able to impart real experiences to the audience and brings to life the HRM theories, concepts and practices. He is a dynamic, powerful and culturally sensitive speaker on HRM and HRD.

Kwok Wah holds a Bachelor of Science Degree from the University of Singapore and was the first batch graduate of the Diploma in Training and Development Management awarded by the Singapore Institute of Management and the Institute of Training and Development (United Kingdom). He is also a professional member of the Singapore Human Resource Institute (SHRI). He has lectured in postgraduate HRM courses for SHRI. From 2000 to 2004, Kwok Wah has been the Chairman of the Shipping, Transport and Logistics Industry

Course Duration

0.5 Day Course

  • Training Hours – 4.0 hours

  • Assessment Hours – 0 hours

Medium Of Instruction

  • English

Funding Information

This webinar is not eligible for funding.


Course Brochure

Grievance Handling, Disciplinary Action and Working with the Trade Union



An e-Certificate of Attendance will be issued to participant who complete the course with 100% attendance. 



A notice of replacement / postponement together with the full particulars of the new participant (for replacement) must be given to us AT LEAST 3 working days before course commencement. A charge of S$50 (replacement) or S$100 (postponement) will be imposed on such changes. 



A notice of cancellation must be given at least 3 working days before commencement of the course and 50% of course fee will be charged /returned. If notice is given less than 3 working days before the first day of the course, there will be no refund/100% charged.


Special Class

Available upon request.


For more information, please contact Ms Tan Wei Xuan at 67939020 or email

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