Course Objective
Apart from the quality of the products or services, the success closing rate of sales is highly dependent of personal selling skills. Only through people-centric selling skills can you close the sales with the targeted customers. Differences in personality could affect both the sales personnel and the customers in terms of communication and success closing rates of sales. One needs to know thyself and your customers in order to communicate with them effectively and thus closing the sales. Trainer, Mr Michael Tay would share with the participants the highly effective people-centric selling skills in this webinar.
Course Outline
Prospecting Clients
People-centric Communication Skills
Selling Tool-kit
Extraction of Client’s Needs
Handling of Objections
Closing Technique
Time Management
Goals Setting and Execution
Course Outcome
After completing this course, participants will be able to:
Understand the importance of personal selling skills in closing sales
Develop people-centric communication skills to effectively communicate with customers
Learn how to identify and extract client's needs
Understand how to handle objections and use closing techniques
Learn how to manage time and set and achieve goals to improve sales success rate
Develop the tool-kit to increase their closing rate and achieve their sales targets
Apply the course contents to their work and improve their sales performance.
Who should attend?
Sales/Marketing Executives, Managers and Directors
Course Fees
SCAL Member Fee: $142.00
CIJC Member and Non-member Fee: $180.00
Speaker Profile
MICHAEL TAY
Michael Tay is the CEO of World-wide MD Consulting Group and a former associate consultant at Ernst & Young Consulting Group. He is a experienced trainer and facilitator in management subjects such as Total Quality Management, Occupational health & safety, quality, sales, marketing process and productivity management. He has been invited to deliver presentations and trainings in various organizations and conferences in Malaysia, China, and Singapore. He is known for his motivational training style and has trained senior management teams from SAF, PICO Global, and SKF Asia-pacific Group. He is a certified ISO and OHSAS auditor and has assisted over 1,000 companies in becoming certified to various ISO standards. He is currently appointed by IBM to perform EICC/GeSI audits on electronics manufacturers in Singapore and Malaysia.
0.5 Day Course
Training Hours – 3.0 hours
Assessment Hours – 0 hours
Mandarin
This webinar is not eligible for funding.
Course Brochure
Mandarin Highly Effective People-Centric Skills
RegisterCertification
An e-Certificate of Attendance will be issued to participant who complete the course with 100% attendance.
Replacement/Postponement
A notice of replacement / postponement together with the full particulars of the new participant (for replacement) must be given to us AT LEAST 3 working days before course commencement. A charge of S$50 (replacement) or S$100 (postponement) will be imposed on such changes.
Cancellation
A notice of cancellation must be given at least 3 working days before commencement of the course and 50% of course fee will be charged /returned. If notice is given less than 3 working days before the first day of the course, there will be no refund/100% charged.
Special Class
Available upon request.
For more information, please contact Mr Law Jia Hao at 67939020 or email jiahao@scal-academy.com.sg