In today’s diverse and dynamic work environments, effective communication is essential for team success and harmony. “Breaking Barriers: Workplace Communication & Conflict Management” is a practical program designed to help professionals identify communication obstacles, resolve conflicts, and foster stronger teamwork. Through real-life scenarios, role-playing activities, and interactive discussions, participants will develop the skills necessary to enhance workplace communication.
Identify and address communication barriers in multilingual, multicultural workplaces
Develop strategies to manage and resolve workplace conflicts effectively
Recognize various leadership communication styles for improved teamwork
Strengthen problem-solving skills through real-life scenarios and role-playing exercises
Session 1
Introduction & Communication Styles
Discover how different backgrounds and styles can influence workplace communication.
Identifying Barriers
Understand common obstacles such as language gaps and cultural misunderstandings.
Conflict Management Basics
Learn general frameworks and approaches for resolving disputes effectively.
Team Dynamics & Collaboration
Explore how leadership styles and communication approaches impact group performance.
Reflection & Key Takeaways
Summarize core learnings and outline initial steps for workplace application.
Session 2
Recap & Pitfalls
Review essential insights from Session 1 and highlight areas of improvement.
Active Listening & Clarity
Engage in exercises that emphasize the importance of precise messaging and non-verbal cues.
Conflict Scenario Simulations
Practice real-world scenarios to apply conflict resolution strategies.
Prevention Strategies
Learn best practices to minimize misunderstandings and maintain positive rapport.
Building a Collaborative Culture
Develop methods for fostering ongoing open communication, feedback, and trust.
Final Action Plan
Conclude with individual or team-based plans for continuous improvement in communication.
Managers, supervisors, and team leaders overseeing diverse teams
Human resource professionals and training managers
Professionals looking to improve interpersonal communication and conflict resolution
Anyone interested in fostering collaboration and reducing workplace tension
Enhanced Communication: Overcome language and cultural barriers
Conflict Resolution Skills: Acquire tools to address and resolve issues promptly
Leadership & Teamwork: Develop better collaboration through refined communication approaches
Hands-On Practice: Build confidence through interactive role-playing and realistic scenarios
Positive Workplace Culture: Create an environment of openness, respect, and efficiency
We recognize that every organization has unique challenges. This course is fully customizable to match your company’s specific communication and conflict management needs. Content, role-play scenarios, and exercises can be tailored for maximum relevance and impact.
For details on scheduling or customization, please reach out. We look forward to helping you and your team communicate effectively and resolve conflicts constructively.
For more information, please contact Mr Law Jia Hao at 67939020 or email jiahao@scal-academy.com.sg
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