Mandarin Seminar - Managing Employees Grievances & Developing an Effective Disciplinary Process

Mastering Employee Grievance Management & Disciplinary Excellence

Treating employees with respect, and adopt fair and responsible employment practices in the workplace provides the organization with a strong foundation for developing and raising employees’ performance level. To start with, a fair grievance handling mechanism is the key to ensuring that grievances are handled in an appropriate and fair manner.

The whole idea of handling grievances is not solely to discipline employees but rather to educate them and ensure that their grievances are resolved applicably so that they are able to fully concentrate on their work. The session also takes a look at how an organization develops an effective disciplinary process/system which is fair and yet meets the ultimate objectives. An in depth discussion on the various forms of termination including dismissal and how employers can effectively manage each case.


Benefits of attending this course

  • Knowledge of handling grievances in the workplace

  • Understand the roles that individuals play in workplace grievances

  • Minimize the negative impact for mishandling of employees’ grievances

  • Acquire knowledge on how to conduct a termination and dismissal case.

  • Able to develop an effective disciplinary process


Who should attend

HR practitioners. managers, supervisors, team leaders, or anyone who is or will be managing teams or individuals.


Course Objectives

  • Define a workplace grievance and list examples of workplace grievances

  • Understand   the   importance   of  handling   grievances in a   prompt   and   effective manner and the impact of poor handling of grievances

  • Gain adequate knowledge on the Company’s grievances handling procedure / mechanism.

  • Understand the roles of supervisors in handling grievances

  • Acquire the right skills necessary for effective dispute resolution

  • Develop an effective disciplinary process / system

  • Understanding the differences between termination and dismissal

  • The various forms of termination, with notice and without notice, among others


Course Outline

  • What is a workplace grievance? Definition and examples

  • How to be “pro-active” in Grievance Management

  • Employer & employee rights under Employment Act

  • Develop an effective disciplinary procedure

  • Understand the various forms of termination and the difference between termination and dismissal

  • Developing and understanding the grievance mechanism

  • Roles of employers and employees in grievances handling in the workplace


Course Fees (Incl GST)

SCAL member: $182.00

Non-member: $212.00

Course Duration

0.5 Day Course

  • Training Hours – 3.0 hours

  • Assessment Hours – 0 hours

Medium Of Instruction

  • Mandarin

Funding Information

This webinar is not eligible for funding.


Course Brochure

Managing Employees Grievances & Developing an Effective Disciplinary Process



An e-Certificate of Attendance will be issued to participant who complete the course with 100% attendance. 



A notice of replacement / postponement together with the full particulars of the new participant (for replacement) must be given to us AT LEAST 3 working days before course commencement. A charge of S$50 (replacement) or S$100 (postponement) will be imposed on such changes. 



A notice of cancellation must be given at least 3 working days before commencement of the course and 50% of course fee will be charged /returned. If notice is given less than 3 working days before the first day of the course, there will be no refund/100% charged.


Special Class

Available upon request.


For more information, please contact Mr Law Jia Hao at 67939020 or email

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