Mandarin Seminar - Highly Effective People-centric Selling Skills

Improve Your Sales Success Rate with our Effective People-centric Selling Skills Mandarin Seminar

Course Objective

Apart from the quality of the products or services, the success closing rate of sales is highly dependent of personal selling skills. Only through people-centric selling skills can you close the sales with the targeted customers. Differences in personality could affect both the sales personnel and the customers in terms of communication and success closing rates of sales. One needs to know thyself and your customers in order to communicate with them effectively and thus closing the sales. Trainer, Mr Michael Tay would share with the participants the highly effective people-centric selling skills in this webinar.

Course Outline

• Prospecting Clients

• People-centric Communication Skills

• Selling Tool-kit

• Extraction of Client’s Needs

• Handling of Objections

• Closing Technique

• Time Management

• Goals Setting and Execution

Course Outcome

After completing this course, participants will be able to:

• Understand the importance of personal selling skills in closing sales

• Develop people-centric communication skills to effectively communicate with customers

• Learn how to identify and extract client's needs

• Understand how to handle objections and use closing techniques

• Learn how to manage time and set and achieve goals to improve sales success rate

• Develop the tool-kit to increase their closing rate and achieve their sales targets

• Apply the course contents to their work and improve their sales performance.

Who should attend?

Sales/Marketing Executives, Managers and Directors

Course Fees

SCAL Member Fee: $142.00

CIJC Member and Non-member Fee: $180.00

Speaker Profile 

MICHAEL TAY

Michael Tay is the CEO of World-wide MD Consulting Group and a former associate consultant at Ernst & Young Consulting Group. He is a experienced trainer and facilitator in management subjects such as Total Quality Management, Occupational health & safety, quality, sales, marketing process and productivity management. He has been invited to deliver presentations and trainings in various organizations and conferences in Malaysia, China, and Singapore. He is known for his motivational training style and has trained senior management teams from SAF, PICO Global, and SKF Asia-pacific Group. He is a certified ISO and OHSAS auditor and has assisted over 1,000 companies in becoming certified to various ISO standards. He is currently appointed by IBM to perform EICC/GeSI audits on electronics manufacturers in Singapore and Malaysia.