Dispute Resolution Mediation course for Professionals (Module 2)

Master Advanced Mediation Skills to Become a SIMI Accredited Mediator Level 1

What is the Dispute Resolution Mediation Course for Professionals (Module 2)?

The Dispute Resolution Mediation Course for Professionals (Module 2) is an intensive three-day program designed to enhance your mediation skills and techniques. Building on the foundational knowledge acquired in Module 1, this course focuses on practical applications, advanced strategies, and cultural competencies essential for effective mediation. Completion of Module 2 is a crucial step towards becoming a Singapore International Mediation Institute (SIMI) Accredited Mediator Level 1.

Course Description

Effective mediation requires more than just understanding the basics; it demands mastery of advanced techniques and the ability to navigate complex interpersonal dynamics. Module 2 delves deep into the art and science of mediation, equipping you with the tools to handle challenging disputes and diverse cultural contexts confidently.

Through interactive role-playing, simulations, and real-world case studies, you will practice and refine essential skills such as active listening, body language interpretation, strategic questioning, paraphrasing, and reframing. The course also addresses the impact of cultural differences on mediation, providing insights into managing conflicts arising from ethnic, geographical, religious, and other cultural factors.

By the end of this course, you will be well-prepared to undertake the Mediation Skills Assessment, the final requirement for applying to become a SIMI Accredited Mediator Level 1.

Course Topics

1. Advanced Mediation Theory and Approaches

   • Deep Dive into Mediation Styles:

     • Facilitative, evaluative, and transformative mediation in practice.

     • Selecting the appropriate style based on dispute context.

   • Mediator's Role and Ethics:

     • Upholding neutrality and impartiality in complex situations.

     • Ethical dilemmas and how to address them.

2. Mediation Techniques and Skills Enhancement

   • Active Listening and Communication:

     • Techniques for effective listening and understanding underlying interests.

     • Managing high-emotion situations and defusing tension.

   • Non-Verbal Communication:

     • Reading and interpreting body language and facial expressions.

     • Using non-verbal cues to facilitate understanding.

   • Strategic Questioning and Framing:

     • Open-ended vs. closed questions.

     • Paraphrasing and reframing to clarify and progress discussions.

   • Building Rapport and Trust:

     • Establishing a conducive environment for open dialogue.

     • Overcoming resistance and fostering collaboration.

3. Practical Mediation Exercises

   • Role-Playing Scenarios:

     • Simulated mediation sessions covering various dispute types.

     • Feedback and analysis to improve performance.

   • Case Studies Analysis:

     • Examination of successful and challenging mediations.

     • Lessons learned and best practices.

4. Cultural Competency in Mediation

   • Understanding Cultural Differences:

     • Impact of culture on communication styles and conflict.

     • Identifying cultural biases and assumptions.

   • Mediating Across Cultures:

     • Strategies for bridging cultural gaps.

     • Adapting mediation approaches to respect cultural sensitivities.

5. Preparation for Mediation Skills Assessment

   • Assessment Overview and Expectations:

     • Understanding the criteria and competencies evaluated.

   • Self-Reflection and Continuous Improvement:

     • Identifying personal strengths and areas for development.

     • Developing a professional growth plan.

Course Learning Outcomes

By the end of this course, you will be able to:

• Apply advanced mediation techniques to manage complex disputes effectively.

• Demonstrate proficiency in active listening, strategic questioning, and non-verbal communication.

• Navigate cultural differences and incorporate cultural competency into mediation practices.

• Conduct mediation sessions confidently, employing appropriate styles and approaches.

• Prepare thoroughly for the Mediation Skills Assessment required for SIMI accreditation.

• Reflect on personal mediation style and continuously improve professional skills.

Target Audience

• Professionals who have completed Module 1 and aim to advance their mediation expertise.

• Aspiring mediators seeking SIMI Level 1 accreditation.

• Legal professionals, managers, and HR practitioners involved in dispute resolution.

• Individuals interested in enhancing their practical mediation skills and cultural competencies.

Pre-requisites

• Successful completion of Dispute Resolution Mediation Course for Professionals (Module 1).

• Possession of a diploma or degree in any discipline.

• A commitment to pursuing SIMI Accredited Mediator Level 1 certification.

Certification

Pathway to Becoming a SIMI Accredited Mediator Level 1:

1. Complete Dispute Resolution Mediation Course for Professionals (Module 1):

   • Acquire foundational knowledge in mediation principles and legal frameworks.

2. Complete Dispute Resolution Mediation Course for Professionals (Module 2:

   • Develop advanced mediation skills through practical exercises and cultural competency training.

3. Pass the Mediation Skills Assessment:

   • A comprehensive evaluation conducted after completing both modules.

   • Assesses practical mediation abilities, including technique application and ethical considerations.

   • Typically involves a simulated mediation session observed by accredited assessors.

4. Apply for SIMI Accreditation:

   • Submit your training records and assessment results to SIMI.

   • Provide any additional documentation as required by SIMI.

   • Upon approval, receive recognition as a SIMI Accredited Mediator Level 1.

Benefits of SIMI Accreditation:

• Professional Recognition:

  • Stand out as a qualified mediator with credentials recognized both nationally and internationally.

• Career Opportunities:

  • Access a broader range of professional roles in mediation and dispute resolution.

• Networking and Development:

  • Join a community of mediation professionals and participate in ongoing learning opportunities.

• Credibility and Trust:

  • Enhance your reputation among clients and peers as a mediator committed to high standards.

Important Notes:

• Attendance Requirement:

  • A minimum of 80% attendance is required to receive the Certificate of Attendance for Module 2.

• SCMC Panel:

  • SIMI accreditation does not automatically qualify you for inclusion on SCMC's Panel of Mediators. Additional criteria may apply.

• Further Information:

  • For detailed accreditation criteria and application procedures, visit the SIMI Credentialing Scheme.

Course Fee (Incl GST)

SCAL Members: $1,689.50

Non-Members: $1,689.50