Handling of Construction Conflicts and Disputes at the Workplaces

Learn to Effectively Handle Construction Conflicts and Disputes at the Workplace


Course Description

This workshop focuses on providing key site personnel with the necessary knowledge and skills to handle construction conflicts and disputes at the workplace. It covers topics such as disputants' psychology, negotiation, communication skills, and the process of conflicts and disputes resolution. The workshop also includes guidance on preparing for post-conflict and dispute resolution.


Target Audience

  • Project Directors

  • Project Managers

  • Safety Personnel

  • Site Engineers (C, S & MEP)

  • Contracts Managers

  • QS Managers

  • Commercial Managers

  • Procurement Managers

  • Planning Managers

  • Quantity Surveyors

  • Other related construction practitioners


Course Outline

  • Introduction

  • The Resolver

  • Psyche of Disputants

  • Conflicts & Disputes Resolution Process - Part 1

  • Negotiation

  • Communication Skills

  • Conflicts & Disputes Resolution Process - Part 2

  • Preparation for Post Conflicts and Disputes


Benefits of the Course

  • Acquire skills to effectively resolve construction conflicts and disputes at the workplace

  • Confidently conduct resolution conferences among disputants

  • Improve project progress and profitability


Learning Outcomes

  • Develop the skills to play the role of a problem resolver or "resolver"

  • Gain the confidence to handle construction conflicts and disputes at the workplace

  • Learn how to prepare for post-conflict and dispute resolution.


Course Fees (Incl GST)

SCAL Member: $381.50

Non Member : $436.00


Speaker Profile

Lee Kok Eng

Certified Mediator (IMI [International Mediation Institute] & SIMI [Singapore International Mediation Institute]). Member of SCMC Work Group and Member of SCMC Advisory Panel.

The Trainer for SCAL Academy’s Mediation for Construction Industry Webinar.

A Construction Practitioner of 40 years with knowledge and experience in contract solutions and project management.

For the last 30 years, had served as mediator in over 100 construction, building quality, contract, MCST, insurance claim, tenancy, land cum property, business venture, consumer-related and community & family relations related disputes, including large complex cases involving parties from private and public sectors, foreigners and locals and complicated multi-party disputes. Cases mediated also include complex multi-million dollars disputes regarding contract and construction claims mainly with lawyers’ representation of the parties and at time parties were aided by experts of various disciplines. Majority of mediations were conducted in English language but for the benefit of the parties, had conducted mediations in Mandarin, Hokkien and Cantonese.

From first Quarter of 2020, the advent of the pandemic COVID-19, Kok Eng embarked on On-line Mediation having gained popularity besides majority of Mediations are still conducted by him face-to-face.

Kok Eng is a Trainer, Coach, Assessor, Reviewer, Mentor, Seminar Speaker, Webinar Speaker (local and global) and Contributor of Articles on Mediation. Kok Eng had been interviewed several times by MediaCorp on the topic of Mediation.

Kok Eng sits in the panel of Principal Mediator of SMC (Singapore Mediation Centre), Principal Mediator of SCMC (Singapore Construction Mediation Centre, a Subsidiary Company of SCAL), Master Mediator of CMC (Community Mediation Centre handling Community, Magistrate and CDRT cases), Tribunals Mediator for TMP (Tribunals for Maintenance of Parents), Founding Member of CASE Panel of Mediators and Consumer Mediator of CASE (Consumers Association of Singapore), Mediator of SISV (Singapore Institute of Surveyor and Valuers), Mediator of iiM (International Institute of Mediators), Court Mediator of Small Claims Tribunal (Retired after 15 years), Commercial Mediator of IIAM (Indian Institute of Arbitration and Mediation) and Mediator of AIAC (Asian International Arbitration Centre – Malaysia).

Course Duration

1.0 Day Course

  • Training Hours – 8.0 hours

  • Assessment Hours – 0 hours

Medium Of Instruction

  • English

Funding Information

This workshop is not eligible for funding.



SDU: 8 Units

CPAS: 8 Units

ECO(SCS) Licence Renewal Course


Course Brochure

Handling of Construction Conflicts and Disputes at the Workplaces



An e-Certificate of Attendance will be issued to participant who complete the course with 100% attendance. 



A notice of replacement / postponement together with the full particulars of the new participant (for replacement) must be given to us AT LEAST 3 working days before course commencement. A charge of S$50 (replacement) or S$100 (postponement) will be imposed on such changes. 



A notice of cancellation must be given at least 3 working days before commencement of the course and 50% of course fee will be charged /returned. If notice is given less than 3 working days before the first day of the course, there will be no refund/100% charged.


Special Class

Available upon request.


For more information, please contact Mr Law Jia Hao at 67939020 or email jiahao@scal-academy.com.sg

“The training provided by SCAL’s experienced and knowledgeable trainers has equipped me with an excellent grasp of construction safety and allowed me to enhance worksite safety in Woh Hup”

Govindavelalar Gunasekaran

“The course content is very relevant to my daily work and I will definitely recommend this course to my colleagues with design background at SCAL Academy.”

Daphne Yip

“SCAL Academy has a good understanding of how the industry works and the training is much better aligned with practical needs. The trainer also exhibited fantastic content knowledge and this enabled me to apply the concepts to my work.””

Kenn Tan